I tried many times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
Question
Upgrade issue: Your account needs further verification
Hi
Welcome to Box Community, and we’re glad to assist!
Looks like we need evaluate your Box account in regard to the error you received. At this rate, please contact us through billing@box.com or submit a ticket through this link.
Thanks for posting, and we hope to get this sorted out soon!
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