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Question

Upgrade from Enterprise to Enterprise Plus

  • May 27, 2025
  • 1 reply
  • 15 views

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Hello,

We've been unable to upgrade to enterprise plus after sending emails and having chats go dead and cannot get an answer on the phone, what is required to get this done?

 

Thanks

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Richard,

This would be something Billing Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

Thank you for posting!