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Question

Upgrade broke my box drive

  • May 22, 2025
  • 3 replies
  • 22 views

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Upgraded to Big Sur and box drive stopped working altogether. I tried uninstalling, but I can't even do that for some reason. Tried to troubleshoot that, but the article box sent isn't even accessible. I can access Box drive if I go through my apps, but it behaves like its sync'd to my desktop and not independent like it was before. Super weird. BOX1_fDVWMPLy1S1JCJu6xij0ag.pngBOX1_kiK46r93mIuSs7sU0Jqauw.png

3 replies

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Hi Allison, 

Welcome to the Box Community!

Can you try to uninstalling Box Drive again from your computer and then install it again following these articles:

Let us know how it goes and if you have questions!


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Hi France, 

I actually cant even get that far! I have tried to uninstall, but I can't fully quit the program for some reason. I keep logging out, trying to delete folder, etc but I keep getting this.

 

Let me know?BOX1_-IkH7hwhsCdhP_HR-mwvcw.pngBOX1_OAJWae9CTtEx7h6t3R-bxw.png


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Hi Allison, 

Can you try to rebooting your Mac computer and then try the steps again to uninstall Mac and see if that helps?