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Upgrade account - Files missing

  • May 22, 2025
  • 1 reply
  • 46 views
Forum|alt.badge.img

Hi, 

We just upgrade our account to business plan. All files are missing. 

Where can I find it ?

Thank you

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    Please note that during the upgrade process, Files/folders may not be accessible as your account is in transition and this may take up to 24 hours to complete.

    No worries though, once the transition is completed your files will show up and should be accessible in your Box again.

    Best,

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