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Question

Upgrade account

  • May 23, 2025
  • 5 replies
  • 150 views
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hello , I want to upgrade my box account to 100Gb but can't upgrade, I received a reply that the account needs to be verified, while I have entered all the information of the visa card, can you guide me, here is my contact account: , thanks you 

    DonHammons
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    5 replies

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    Hi there, 

    Welcome to Box Community and glad to assist! 

    To upgrade your Box account, please reach out to our Sales Team via https://www.box.com/pricing/

    Thanks for posting!

    DonHammons
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    hey there, i have the same problem. can' update. what's theproblem?do you have any idea? cex01HAH74VYFFA7M0Y6H49YJN41Y.jpeg

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    • lcampuz
    • New Member
    • May 30, 2025

    Same is happening to me,   I have been trying to upgrade about 2 weeks, and there is no way to submit ticket or get ahold of someone to help me with the upgrade.

    DonHammons
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    • ihuawe
    • New Member
    • August 20, 2025

    Hi

    Same thing is happening...does BOX not want my money??

     

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    • Chris4711
    • New Member
    • October 17, 2025

    Hi, 


    Same here, and the pricing link provided above only refers to business accounts, and has a different cost structure than just upgrading my personal account. 

    While I was told to submit a ticket that option does not seem available for personal users. 

    In effect, Box is currently making it quite hard to give them the £96 they request from me to upgrade my account so that I can share larger files. Any help is appreciated. 

     

     

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