Upgrade account | Community

hello , I want to upgrade my box account to 100Gb but can't upgrade, I received a reply that the account needs to be verified, while I have entered all the information of the visa card, can you guide me, here is my contact account: , thanks you

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Hi there,

Welcome to Box Community and glad to assist!

To upgrade your Box account, please reach out to our Sales Team via https://www.box.com/pricing/

Thanks for posting!

hey there, i have the same problem. can' update. what's theproblem?do you have any idea?

Same is happening to me, I have been trying to upgrade about 2 weeks, and there is no way to submit ticket or get ahold of someone to help me with the upgrade.

Same thing is happening...does BOX not want my money??

Hi,

Same here, and the pricing link provided above only refers to business accounts, and has a different cost structure than just upgrading my personal account.

While I was told to submit a ticket that option does not seem available for personal users.

In effect, Box is currently making it quite hard to give them the £96 they request from me to upgrade my account so that I can share larger files. Any help is appreciated.

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