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Question

Upgrade

  • May 22, 2025
  • 3 replies
  • 14 views
C
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I have upgraded to personal pro and paid the yearly fee but does not show in my account

    3 replies

    C
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    Hi there, 

    Welcome to the Box Community!

    From what I can see on my end, you are still under a free account. You can check this on your Account under Account Settings. 

    Thanks!

    C
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    As you can see I have paid the upgrade

    C
    Forum|alt.badge.img

    Hi Begona, 

    Thanks for following-up!

    Please go ahead send an email to billing@box.com and provide a copy of this statement and one of our billing associates will reach out to you to help look into the status of your upgrade.

    Thanks for posting and let us know how else we can help!

    Terms of ServiceAccessibility statement