Question
Updating password issue
I’ve been shared on a folder but in order to open it it’s asking me to update my password. Since I used my Google account as a login, when I fill out the update password form an error message pops up and tells me that my current password is incorrect.
Hi Joanna,
Welcome to Box Community and glad to assist!
You'll be able to setup the password for your Box account through this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.