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Question

updating box password with google account associated

  • May 23, 2025
  • 3 replies
  • 12 views

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Hi! So I am trying to get access to some files that a collogue shared with me. When I click accept invite, it tells me I need to update my password on box to make it stronger. Whenever input my old password it says that it's incorrect, but I can use that same password to log into my actual email just fine. I am not sure what to do, and I need access to these files being shared. 

3 replies

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Hi there, 

Welcome to the Box Community! 

It looks like you are using your Google account. I would suggest to request for a new password below: 

https://account.box.com/login/reset?redirect_url=%2F

Thanks!


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I did that and it just still connects to google account so it won't let me reset.


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I tried a incognito window and it worked. The problem is with Google