I can't update my credit card informations, therefore box threaten me of deleting my files. This is unacceptable. Also, I received a bill of 156,86 € that i don't understand because my monthly payment is supposed to be 9,99.
Question
update my credit card informations + 156,86 € bill while on 9,99 per month
Hi Pierre,
Welcome to the Box Community! I'm happy to help.
Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.
You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box
https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.