Update Failed

This Box Drive message is on my cpu this morning:

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

I would like a support case for this please as

My logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

Many thanks

Lee Kerry

similar issues here

Same here. 

I would like a support case for this please as

My logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

same here

This is exactly what is happening to me. I am on a MacBook Pro, OS 12.6.3.

Same thing here too.  It's been going on for awhile.  I'm on a MacBook Pro OS 10.15.7

Same here logs submitted

I got the message that I need to open a support case. I click on where I am supposed to taken to where I can request a case be opened, but there I can't find where I can contact support directly to do so. I sent the logs in so you should have them.