I have the same complaint as everyone else - I cannot find a way to update my credit card and the website just sends us in meaningless circles without a way to access what i need. Can you send me a link so that I can update my credit card?
Question
Update Credit card
Hi Laurie,
Welcome to Box Community and I’m here to help!
To help with your credit card update, please reach out to our Billing team using this link or email them directly using billing@box.com.
Thanks for posting!
On every single other site I have my cc info on--like 10 sites--- it's easy to update. On this site it just won't do it. Makes me want to go somewhere else.
They seem to want to avoid you cancelling your account without a sales person intervening. I can't think of another reason. And, nothing has changed in 4 years... that was my request 4 years ago, and I need to change credit cards again... it's no easier than it was.
The above link is dead. This is the correct link as of 7/26/2026. Not sure how long but it worked for me: https://support.box.com/hc/en-us/articles/ [removed by moderator] -Updating-your-Credit-Card-Information
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