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Question

Unusual Storage Used

  • May 22, 2025
  • 2 replies
  • 46 views
C
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hello,

I have deleted all my files and emptied the Trash but Box still shows me I have used 33.6GB space...

Can anyone fix this problem?

Thanks

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    2 replies

    C
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    Hi there, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    C
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    Hi France/Box,

    I am reading this post because of the same issue.

    How do I contact Box Support to reset my storage count?

    I have 2 Box accounts that need this help. Thanks.

    Kevin

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