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Question

Unsubscribe Few Users

  • June 2, 2026
  • 1 reply
  • 7 views

Hi there,

 

I accidently added few users while trying to give a editor rights to them. Received a purchase confirmation right after that for newly added users. However, these users accounts are not needed and I want to remove them and make the monthly payment same as at the beginning. 

 

I couldn't find a way to remove these paid accounts and hence writing here for help.

1 reply

Rona Box
  • Community Manager
  • June 2, 2026

Hi ​@Jethin Dutt

Welcome to Box Community, and we’re glad to assist! 

 

To understand how the Box Product Support team would approach this, we’ll create a support case. Please keep an eye out and we will reach out to you shortly. 

 

Thanks for posting, and we hope to sort this out soon!