I invited the end user to a folder, but he cannot sign up.
When he tried to sign up, he received a 'Verify Email' message, but opening the link showed an error.
How can he register?
Question
Unnable to access to the URL of Sign up Verify Email
Hi, The fastest fix is for you to remove the user's invitation and send a brand new one. This creates a fresh, working verification link.
Hi
Welcome to Box Community, and we’ll be assisting you regarding the email confirmation error.
By any chance, did the affected user captured a screenshot of his/her error? If yes, please attach the screenshot in this thread to get a closer look.
In the meantime, for the completion of the user’s account registration. Remember that users can reset their password in order to have a brand new link and setup the password in their Box account.
To reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it works, and please let us know how it goes!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.