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Unmanaged Users not showing

  • May 27, 2025
  • 1 reply
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I have authenticated the domain via TXT in DNS.  This was done last Wednesday.  I am still unable to add two users who previously registered with Box.com as free accounts.  I get the default message that the user already exists - " Email already used in a Box account but not associated with an enterprise".  When I go to the External Users list - neither External Users nor Unmanaged Users has them listed.  I need to get these two users added asap.  Thanks.

    1 reply

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    Hi Nate, 

    Welcome to Box Community and glad to assist! 

    You're likely to get an error while adding a personal free user. This is just a reminder that you're inviting an email address with an existing Box account. 

    Here's what you can do. 

    • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    For more details, please visit this helpful article. 

    Thanks for posting! 

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