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Question

Unlocking files

  • May 22, 2025
  • 2 replies
  • 81 views
C
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As the owner of a Box file, how do I unlock the file if a collaborator has left the file open?

    2 replies

    C
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    Hi Donna, 

    Welcome to the Box Community, I'm happy to help!

    Please take a look at this article to learn more on how to lock/ unlock a file in Box: https://support.box.com/hc/en-us/articles/360043697174-Locking-Unlocking-Files 

    If you have any questions, please let us know and we will do our best to help you!

    Regards,

    C
    Forum|alt.badge.img

    I read the article.

    I right clicked to "unlock" the file but it didn't unlock it.  I am the originator and the editor and whatever else (sole contributor), and one of the files I created (In Box for Office online)  don't unlock; another I merely opened and closed (Box for Office online again).

    By the way: From within document tab, in Box for Office on line, I click the menu "File / Close" but the tab with the document remains open.

    Don't unlock when I right click to unlock

     

    What do you advise?

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