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Question

Unlock More Storage

  • May 22, 2025
  • 2 replies
  • 3 views
C
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I have an Individual plan and have only used 968 MB, but I cannot upload any more files. Instead I see the "Unlock More Storage" button. Isn't the storage limit 10GB on an Individual plan?

    2 replies

    C
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    Hi John, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

    C
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    need more storage and don't know what steps to take: 

    1. more storage

    2. business account?

    Guide me please

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