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Question

Unknown error occurring and file cannot be converted

  • May 22, 2025
  • 3 replies
  • 9 views
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Box users in my organization are getting the following error when trying to print from Box:
"Job cannot be completed, An unknown error occurred and this file cannot be converted at this time. Please try later."

Our printer is working and prints everything else sent to it except for documents in Box. 

    3 replies

    C
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    Hi Dave, 

    Welcome to the Box Community!

    I wanted to check if you are still having issue printing files in Box? If yes, can you try this on another browser or clear your browser cache and see if the same error message occur when trying to print your Box files?

    I look forward to hear from you again!

    C
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    Hi France, 

    That is our SOP when there are issues with Box so something else is happening. How can I get this fixed quickly? This has taken down our production environment.

    Thanks,

    Dave

    C
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    Hi Dave, 

    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
     
    Thanks for your patience!
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