My 2-step verification authenticator app is not working and I want to use a backup code for my account, but this backup code is unknown.
I would like to confirm the backup code.
Or, I would like to reset the backup code.
Question
Unknown backup code for account
Hi 枝村 泰 ,
Welcome to the Box Community! I’m happy to help.
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.