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Question

Unknown backup code for account

  • May 23, 2025
  • 1 reply
  • 284 views
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My 2-step verification authenticator app is not working and I want to use a backup code for my account, but this backup code is unknown.
I would like to confirm the backup code.
Or, I would like to reset the backup code.

    1 reply

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    Hi 枝村　泰 ,

    Welcome to the Box Community! I’m happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

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