Hi, I previously had box installed on my computer and deleted it. Now i am trying to re-install it. After completing installation, I go to open Box Drive app and this message appears. Not sure what to do from here- help would be appreciated!
Question
Unexpected Problem when trying to open Box after install
Hi Karen,
Welcome to the Box Community, I'm happy to help!
Can you try to uninstall and re-install Box Drive on your machine by following instructions on these links below?
- To uninstall: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive
- To re-install: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
If the issue persists, please let me know what version of macOS are you running.
Regards,
Hi France, I have attempted that and get the same error message. I am running macOS Monterey Version 12.5.1. Would appreciate any advice you can give!
Thanks!
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