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Hello, I used a trial box account for a single-time project, but the day before its expiration, my card was charged $540, which I did not approve. I downgraded my account to free and trying to claim my money back. Any suggestions on that? Thank you!

Hi Leonid, 


Welcome to Box Community and glad to help! 


Please reach out to our Billing team (billing@box.com) for better assistance. 


Thanks for posting! 

Hello,


I did, but as I downgraded my account, I got a response that they do not support individual users directly.


Thanks,


Leonid

Hello,


I have received no response from box.com to my request, is there any chance to assist?


I prefer to resolve it directly and not raise a fraud claim in my bank.


Thanks!


Leonid

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