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Question

Unapproved charge

  • May 23, 2025
  • 3 replies
  • 67 views
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Hello, I used a trial box account for a single-time project, but the day before its expiration, my card was charged $540, which I did not approve. I downgraded my account to free and trying to claim my money back. Any suggestions on that? Thank you!

    3 replies

    Forum|alt.badge.img

    Hi Leonid, 

    Welcome to Box Community and glad to help! 

    Please reach out to our Billing team (billing@box.com) for better assistance. 

    Thanks for posting! 

    Forum|alt.badge.img

    Hello,

    I did, but as I downgraded my account, I got a response that they do not support individual users directly.

    Thanks,

    Leonid

    Forum|alt.badge.img

    Hello,

    I have received no response from box.com to my request, is there any chance to assist?

    I prefer to resolve it directly and not raise a fraud claim in my bank.

    Thanks!

    Leonid

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