Unable to view files after login, request to re-login.

Question

Hi I am unable to view my files after login into my [removed by moderator] account.
Payments and billings are up to date and i’ve also attempted clear cache and also using an alternate PC for this. None of my files are viewable nor retrievable, nor is it in the trash.

After login, an error occurs saying that the files cannot be found and requires me to re-login.

Please advise.

Rona Box · Answer

Hi ​@DavidTHor,Welcome to Box Community, and we’re glad to help!Let’s start troubleshooting and see if this is an issue within your browser,What browser are you currently using?Please note: Box’s supported browsers and versions can be found in this article.Is this behavior consistent on all browsers and networks?Additionally, please try the following preliminary troubleshooting steps:Please try clearing your browser's cache and cookiesPlease try disabling any plugins on your browserConfirm with your IT team that your network and firewall have been configured according to our documentation here.Hope it helps! Should the error persist, kindly send a screenshot of your error and attach it here.

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