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Question

Unable to view documents

  • May 23, 2025
  • 1 reply
  • 30 views

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I can't view any documents that have been shared with me. I am not sure this is a permissions issue as I was able to view any documents last Friday.

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Could this be a sync issue as the folders appear grey?

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1 reply

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Hi Sara, 

Welcome to Box Community and glad to help!

To fix your preview error, please try these troubleshooting steps: 

Hope it helps!