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Question

Unable to verify linked email address

  • May 27, 2025
  • 2 replies
  • 31 views

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I am an admin and created a linked eMail address (to my account).
I do receive the verification email at the linked address however all it says is...
"

Email pending verification for your Box account
The email  xxxx.  is pending verification for the Box account 
"
There is no button or link to verify hence I am unable to verify my linked email.

Any assistance will be most appreciated.

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there,  

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting!


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

I received the verification email, but when I press to verify, it opens another page as it should, but it is blank, there is nothing on it.