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My favorite files and folders are not shown as My Collections since the new UI started. The message says "Failed to load collections Retry" and I never succeeded to load anything so far. I tried to create new collections, but it fails again and again, too. Also My tasks cannot be loaded. I can't use these functions and it is very inconvenient. How could it be fixed, please? 

Hi there,


Welcome to the Box Community!

 

This would be something our Box Support team would like to investigate with you and may require specific account information. 

 

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.


Thanks for your patience!


I am facing the same problem in one of my account but not in all accounts.


its wiered, and also not able to upload annotation , also not able to do commenting . please check this and treat this as urgent.

I'm having this same issue. Was trying to create a collection to visually separate internal documents from customer folders, for easier navigation. To my knowledge, I am a full user member (through work). Would be great if it worked! Thank you.

I have the same issue.  When I try to save, it says "Failed to load collections Retry".  Can you please help? 

For anyone experiencing this issue, clearing all cookies in my browser resolved it for me.

Thanks @Edwin Nickols. It worked for me.

Clearing cookies does not work for everyone.  Considering this is a common issue, can this be a common help topic?

Cleaning cookies did not work for me unfortunately. 

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