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Question

Unable to upload to BOX

  • May 23, 2025
  • 1 reply
  • 32 views
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I have been trying all morning to upload compressed, encrypted files to a specific folder on box but I have been unsuccessful as there is an unexplained error. I have enclosed a screenshot, please can you assist?

 

BOX2_iSmy4V7WU_aUiTK72PYLJA.jpeg

    1 reply

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    Hi there,

    Welcome to the Box Community! I'm happy to help.

    The inability to upload encrypted files onto Box is may be due to a firewall or network settings.

    I suggest that you contact your firewall/network team so they can investigate why the encrypted file might be failing in your network environment. 

    You may also need to check this link from our Box Product Support page about "Troubleshooting Uploads to Box".

    https://support.box.com/hc/en-us/articles/360044196773-Troubleshooting-Uploads-to-Box

    Best,

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