unable to upload file - no Upload key

Hi ​@Staceyharper, 

Welcome to Box Community, and we’ll assist with your upload query! 

What is your permission in this folder? You should have upload access for the new button to be available in your end. If you don’t kindly reach out to the folder owner. 

For more information, please feel free to visit this article. 

Thanks for posting, and we look forward to your reply!