Dear Box,
I am trying to upgrade my plan to the Personal Pro, however, I cannot process the payment.
After I entered all information, I received an error that I need additional verifications.
Please advise on how to proceed.
Thank you,
Anastasia
Question
Unable to Upgrage my Plan
Hi
Welcome to Box Community!
Sorry to hear about the error you’re getting while trying to upgrade your account.
Upon checking it indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and a member will be in touch.
Thanks for posting, and we look forward in getting this sorted out very soon!
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