Unable to upgrade my plan

Hi ​@KaylaBierei and ​@amor, welcome to Box Community and I moved your post to this related topic. Feel free to join our discussion!

Hope it helps! Let us know in the Community if you have questions and clarifications. 

要求の処理中にエラーが発生しました。

お客様のアカウントでさらに認証が必要です。support.box.comでチケットを送信してください。

Enterprise planへのupgaredeしようとしたら、上記のエラーメッセージが出てきます。どうすればよいでしょうか。

When I tried to upgrade to the Enterprise plan, I received the following error message:
"There was an error processing your request. Additional verification is required for your account. Please submit a ticket at support.box.com."
What should I do?

I wanted to upgrade my account to a Personal Pro, but I was asked to submit a ticket to upgrade. but I notice that only paid subscribers are allowed to submit tickets?? What sort of chicken and egg situation is this? I just wanted to upgrade my account from a free version to Personal Pro.

Hi ​@SahiD​​​ and ​​​@SHsss , welcome to Box Community and to answer your inquiry we moved your post to this related topic. 

To assist you in upgrading your Box plan, please reach out to our Sales team via box.com/pricing and use our live chat function, or call us at +1 (877) 729‑4269 ext. 1.

Are you having trouble using these channels? If so, please feel free to reply! 

Thanks for posting! 

I am trying to upgrade to a paid plan on box.com, but when i put in my credit card information, it says that there is an issue with authenticating my account. 

I also am unable to submit a ticket for support. Can someone please help?

Hi ​@TCS, welcome to Box Community! We moved your post to this related topic and we’re glad to help upgrade your Box account! 

At this point, we recommend on reaching out to our Sales team to accomplish your account upgrade.

To do so, please visit box.com/pricing and use our live chat feature or call us at +1 (877) 729‑4269 ext. 1.

Thanks for posting, and we hope to sort this out very soon! 

I am getting so many issues when trying to purchase a business plan. I tried to first get a business plan and then i got this issue. I made a free account and then tried to upgrade and still got the same issue. Seems like this is a common issue and should be addressed immediately, box is losing customers like this

Hi ​@Harshee, welcome to Box Community! 

We moved your post to this related topic, please don’t hesitate to reply and join our discussion!

Looks like we need to review this case, especially your error while upgrading your plan. We’d love to help accmplish your upgrade and please contact our Sales team via box.com/pricing or call us at  +1 (877) 729‑4269 ext. 1.

We hope to get this sorted out soon! 

I’m following the instructions provide here (https://support.box.com/hc/en-us/articles/ [removed by moderator] -Upgrading-Your-Box-Account ) to upgrade my Personal Pro to Business Plus. I get to Step 3 where I select the plan, then I get an error message “ There was a problem completing your request. Please try again. ” I tried these steps from two different browsers and get the same error. I’ve also already tried your standard solution of going to the pricing page.

Please provide support that will get my account upgraded. Thanks a bunch!

Hi ​@myw, welcome to Box Community, and we moved your post to this related topic.

I understand that you’ve already gone to box.com/pricing trying to resolve your Box upgrade error. In order to resolve this, and review your Box account could you call us via  +1 (877) 729‑4269 ext. 1?

Thanks for posting, and we hope to sort this out soon!