We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs.
Please advise on how we may proceed.
Solved
Unable to upgrade my plan
Best answer by Rona Box
Hi
Welcome to Box Community, and we’re glad help upgrade your account.
To complete your upgrade, please reach out to our Sales team and use our chat function via box.com/pricing.
Hope it helps, and we look forward in getting it sorted out very soon.
Hi
For additional assistance with your upgrade or Box sign up, you’re also welcome to reach out to our Sales Team as pinned above. You can also call them directly at +1 (877) 729‑4269 ext. 1.
Looking forward to getting this sorted out for you.
Hope it helps! Let us know in the Community if you have questions and clarifications.
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