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Question

Unable to upgrade my plan

  • November 11, 2025
  • 1 reply
  • 14 views

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. 

Please advise on how we may proceed.

1 reply

Rona Box
  • Community Manager
  • November 13, 2025

Hi ​@patsy

Welcome to Box Community, and happy to assist with your account upgrade. 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we will stay in touch. 

 

Thanks for posting, and we appreciate your continued support in the Box Community!