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Question

Unable to upgrade

  • May 27, 2025
  • 1 reply
  • 28 views

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I am unable to upgrade my account. I keep getting an error that tells me to reach out to support.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Lydia,

Welcome to Box Community!

To assist you with your upgrade issue, please contact our billing team directly at billing@box.com.

Thanks for posting! 

Best,
Ann