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Question

Unable to update or create password

  • May 23, 2025
  • 8 replies
  • 49 views

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I have an account using google sign-in, and I need to access a folder shared with me asap. However, this folder requires a stronger password, and I cannot seem to create or update my password as an error message pops up every time I attempt doing so (see picture attached).

PLEASE HELP!

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8 replies

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having same issue

 


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Hi Lauren,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!


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Hi Rona,

I have the same issue, how did you fix this?

Regards,

Christiaan


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Is there a solution for this issue? I have the same issue and am unable to download a file shared by one of our vendors. 


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Can someone help with this issue?


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I'm encountering the same issue. Need help


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Where can we get help with this?


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Having same issue as well!