I have followed all the indicated steps, but the confirmation email informs me I do not have permission to change the admin, even though I am the admin.
Question
Unable to transfer admin status to another team member
Hi Adam,
Welcome to Box Community and glad to assist!
Upon checking, you haven't verified any domains in your Business Plus account. Due to our new zero-trust security enhancements aimed at hardening Box Admins against attack. Each Box Administrators are required to use only a veriifed domain.
Before your Admin transfer, here's how you can add a managed domain:
- Add the domain and get a unique code (also known as a hash).
- Create a new DNS record for the domain with the unique code.
- Validate the domain.
Get the full instructions here.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.