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Question

Unable to transfer admin status to another team member

  • May 27, 2025
  • 1 reply
  • 90 views
C
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I have followed all the indicated steps, but the confirmation email informs me I do not have permission to change the admin, even though I am the admin.

      1 reply

      C
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      Hi Adam, 

      Welcome to Box Community and glad to assist!

      Upon checking, you haven't verified any domains in your Business Plus account. Due to our new zero-trust security enhancements aimed at hardening Box Admins against attack. Each Box Administrators are required to use only a veriifed domain. 

      Before your Admin transfer, here's how you can add a managed domain: 

      1. Add the domain and get a unique code (also known as a hash).
      2. Create a new DNS record for the domain with the unique code.
      3. Validate the domain.

      Get the full instructions here.

      Hope it helps!

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