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I have followed all the indicated steps, but the confirmation email informs me I do not have permission to change the admin, even though I am the admin.

Hi Adam, 

Welcome to Box Community and glad to assist!

Upon checking, you haven't verified any domains in your Business Plus account. Due to our new zero-trust security enhancements aimed at hardening Box Admins against attack. Each Box Administrators are required to use only a veriifed domain. 

Before your Admin transfer, here's how you can add a managed domain: 

  1. Add the domain and get a unique code (also known as a hash).
  2. Create a new DNS record for the domain with the unique code.
  3. Validate the domain.

Get the full instructions here.

Hope it helps!

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