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Question

unable to sign in to account/2FA

  • May 23, 2025
  • 2 replies
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Forum|alt.badge.img

I recently changed number and now unable to access my account.
Can I to reset the phone number or remove the 2-factor authentication requirement? 
And there is no back up code 
Thanks.    

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out. 

    Thanks for posting! 

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    Forum|alt.badge.img

    Thank you so much!!!!!!!!!!

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