Hi,
I want to use sms or email as the MFA.
When I try to use SMS, it says my mobile number is not valid, but it is.
when I try to use email, it says that my email is invalid, but has emailed me before
I need some help.
Question
unable to setup MFA using sms or email
Hi Mike,
Welcome to Box Community and glad to help!
Can try these quick fix in your browser then try again?
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
And once again, please enable your Multi-Factor Authentication.
Hope it helps!
tried all of those, no effect. also tried from my ipad and the same problem.. it is possible to talk to a human who can screen share?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.