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Question

Unable to setup any of the 2-step verification methods

  • May 22, 2025
  • 2 replies
  • 42 views
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1) When trying to setup 2-step authentication, the website won't generate any QR-codes or codes with digits, I have tried this in both safari and chrome, it just keep loading without any results

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2) When trying to setup authentication via my phone number, I'm being told that my danish phone number is not in a legit format even though it is. Danish phone numbers are always starting with +45 followed by 8 digits

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Overall I find the whole login flow and security setup quiet buggy, I recommend you to do some extra quality assurance to find all the bugs.

    2 replies

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    Hi John,

    Welcome to the Box Community! 

    I'm sorry to hear that you are having issues with the 2 step verification set up.

    Are you having issues with the use of a specific TOTP-compliant authenticator app?

    Have you tried clicking on the link, "View suggested authenticator apps"? Applications that follow this specification include Google Authenticator, Microsoft Authenticator, Authy, Duo, and LastPass.

    I suggest that you check on this article from our Box Product Support page.

    https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account

    Best,

     

     

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    For anyone coming here to find a fix to this issue, I couldn't get it to work on Chrome, Safari, or Edge on Desktop or Mobile.  However it worked on good ol' Firefox. :) 

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