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Question

Unable to set up any 2FA

  • May 22, 2025
  • 5 replies
  • 51 views
C
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I am unable to set up any 2FA. If I select the authenticator option, I just get a loading indicator as seen here:
BOX1_RFuPH3PGEQqvtbV5ui3UdQ.png

If I choose SMS, I get an error that my number is invalid (which it is not).
BOX1_jqbwFeaVGoCV9BzcTCthtA.png

    5 replies

    C
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    Hi there, 

    Welcome to the Box Community!

    This issue should be best address by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

    C
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    I am having the exact same issue

    C
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    Yep, same issue. I had 2FA already setup to (an Australian) mobile number. I deleted that in order to setup 2FA via app, but now this same exact issue for me.

    C
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    Have had same issue for both Authenticator app and mobile number (Spain).

    Wanted to use Authenticator app instead of mobile number (which was working), and now I can not use any of them.

    Edit: Have tried again several minutes later and system for Authenticator app has worked. But in either case I have tried to make it before, unsuccessfully, in my computer and my mobile phone, so system seems not to be working properly

    C
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    Hello,

    As others have stated above, I am also unable to set new 2FA on my account.

    I removed an old phone number and am now unable to set a new way of identificating. UK phone number incorrect, email provided incorrect even though I have not been asked to type an email so I assume it's my account's email. I do not want to use auth app, so I haven't tried that.

    Please advise.

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