Unable to Set my Password URGENT

I was able to submit a ticket but the person basically said we can't help you because you don't have a paid account so I'm not sure what I'm supposed to do. This is affecting my job.

Hi Becca, 

Welcome to Box Community and glad to assist! 

Here's our pro tip in setting up strong password for your external collaboration. 

• A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
• A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
• The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, uppercase letters, or special characters (i.e. $#@&!).
• If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.

Here's the link for your reference. 

Hope it works! 

Hi,

I understand setting a stronger password but the issue is it wont let me set a password AT ALL. I have an account and when I click create a password it says there was a problem creating it. I don't know what to do. I've changed settings and tried everything and I have gotten ZERO help so far for my issue.