Unable to set account password

Hi Celine, 

Welcome to Box Community and glad to assist! 

I've created a new ticket regarding your login issue. Our member from Product Support team will get in touch and please keep an eye to your email. 

Thanks for posting! 

I'm also experiencing this issue and have not found where I can start a support case. How can I address this issue with customer support?

I get the same thing, and have the same question.

I have the same issue, how can I solve it?

Hello. Same issue here. I need to access some important documents that a business account has shared with me. In order to access them I need to "update" my password, but because I created my account via Google login I do not have any "old password". 

So I tried to add one but each time I attempt to create a password I get the same error mentioned in the opening message of this thread.

Is there a fix to this?

Please this is urgent

I have the exact same issue. Is there a way that I can get a ticket opened with support to get this fixed? This is rather urgent

I have the same issue and I need to access my work documents, can I please get support to help me out?