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Question

Unable to Send Signature Requests

  • June 12, 2026
  • 0 replies
  • 4 views

I have a business account in Box.  I upload my document to Box and insert the signature fields with the person designated to sign.  When I click “Send Request”, it appears to start the process but then the request is not submitted.  The document remains on the page - there is no error message and no indication that my browser blocked the request.  I checked the requests folder and the sign request has not been added to the folder.  I have cleared my browser cache and tried it in another browser, but still cannot send the signature request.  

 

Is this an issue with Box.com today?  I have not had this issue before.

 

Thanks!