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Question

Unable to see previews

  • May 23, 2025
  • 1 reply
  • 3 views

Forum|alt.badge.img

Hello, we need access to watch our videos on the box webpage. I keep getting this on all the files.BOX3_BHeY_QiRgxClKtdr85Fryg.png

1 reply

Forum|alt.badge.img

Hi there, 

Welcome to the Box Community! 

Video preview is available only to Business level Box accounts, and above. If you use a free or personal Box account, you can still preview video files owned by Business Plus-level accounts and above.

You can preview videos up to 3.5 hours in length.

Content Preview does not support AVCHD (Advanced Video Coding High Definition). This is a specific video format. It does not refer to all high definition video. Content Preview does support several other high-definition video formats, as listed above.)

Thanks!