Hi there, i am trying to save outlook data file on our Box account however, i am always getting an error which is “ New problem item .pst could not be updated. There’s no special characters in the file name and regardless of the size of the file, this is always happening. How can i fix this pls? Thank you.
Question
unable to save outlook data file
Hi
Welcome to Box Community, and we’re here to help resolve your error saving files to Box.
We have a few questions regarding this error message that you mentioned,
- How do you save the file, did you edit an existing file and saved it or the item was uploaded?
- Are you saving files in the Box website or through your local Box folder?
- Is the error particular for .pst files only or all file types?
- Is it affecting all files or only this file?
- We’d like you to attach a screenshot of this error for us to get a closer look.
We will provide relevant troubleshooting steps the soonest we get your reply.
Thanks for posting!
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