Unable to save - authorisation to edit the file has expired

Hi Amy, 

Welcome to Box Community! 

I've opened a new case that will help you address this error. Please keep an eye to your email and we wll be in touch shortly. 

Thanks for posting! 

This has also been happening to me over the last few days. Would love to hear the solution. 

This has started happening on my Box files as well.  I'm using Box Edit to open documents in desktop applications (such as Word and Excel) and when I save the file, this error comes up.  This seems to only happen when the file is open for a day or so.

So we came to the conclusion it is when you leave a file open for an extended period. We both had had the files open all day and a colleague had it the other day too when he left a file open overnight. I don't know how many hours a file has to be open before this happens but that seems to be it. 

Same message encountered every day for me and a few of my colleagues. How many hours is that save function available? Can it be extended?

Nope - Problem is Not Solved

Hi Folks - I too have been having this issue.  I open a file using Microsoft Excel (not Excel Online) - and work on the file for 1-2+ hours.   At some point, when making a "save" - and keeping the file open - the error pops up.   It has happened when I have the file open for about an hour or so, as well as overnight (as the other users have experienced).

However - this error has only been happening in the past few weeks for me (maybe 1+ months).   I have had my Excel files open for 2+ days at a time - working on them during the work day (home office), and then picking up the work in the morning.  No exiting of the file overnight - just the laptop / windows locked; until I sit down the next morning, enter my pin or use Face ID, and resume working on my files.   I've never seen this error at all in the past 2+ years I've been working with BOX.

It's frustrating; as when the error does occur - I need to remember to close the file.   locate it on my desktop.   then locate the file on box and "upload new version" - to ensure I keep the version history intact.    There has been 1-2 occasions when I go to open the file, and notice my changes don't seem to be present.  I then remember having received that "unable to save - Authorisation expired" error message a day or so earlier.   I then exit out of the file and repeat the steps to upload a new version of the file - using the file which has been stored on my desk top; 

It's fortunate i have been able to notice the file I'm working on didn't appear to be the latest version i recalled saving;; but there's the risk I may miss this - and work away on the file, not realising it's an older version.   The pain of then having to reconcile any delta changes between the 2 versions is something I wouldn't look forward to doing.

Has a ticket been opened on this problem?  or should I open a formal ticket to get someone to look into the issue?

(I'm just happy to see that other folks have had this problem - which seems to have occurred in the past few weeks or so..)

I also have this problem, now a daily occurrence.  Any resolution yet?   Please take this as a priority to address this annoying issue.  Thanks! 

same problem for me

So BOX Support Team - should I raise a ticket or what?  As detailed above - the problem is still occuring... (and caught me again this weekend, it's become a daily issue).   SOMETHING has changed on BOX's side -- and it's introducing a negative customer experience.

Happening here too and it is SUPER FRUSTRATING - and annoying that Box has known for 20 days and the situation is actually worse.