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Question

unable to reset password

  • May 22, 2025
  • 2 replies
  • 39 views

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when i try to reset password from forgot password page i am getting email saying "You recently requested to reset your password. For your security, an email was sent to ***email address removed for privacy***(hear i masked my email)with a link to reset your password. Please check your primary email address for this account." 

 

my primary email has alias, but i am not getting reset link.

 

appreciate for your help 

2 replies

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Hi ,

 

You'll probably need to contact Box support for help with that, we can't help with password resets in the developer forum.

 

- Jon


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Hi Jon,

 

Yes, issue is resolved, thank you so much for the help.

Thanks

Mohan