i've added a new working credit card, made the primary, removed the old, closed card. then it just reverts back to the old, closed card. how can i fix?
Question
Unable to remove closed credit card
Hi Todd,
Welcome to the Box Community! I'm happy to help.
Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.
You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information
https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box
Best,
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