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Question

Unable to Recover Prior Version

  • April 7, 2026
  • 1 reply
  • 65 views

We have a team of editors who were collaborating on a Word Doc on Box. However, they logged in and found all of their edits deleted. We have been unable to recover any prior version. Please help us to recover this project of ours. Please see the attached screenshots for what we are currently seeing. Thank you very much in advance.

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • April 28, 2026

      Hi ​@audreyln, 

      Welcome to Box Community, and we’ll let you know how you can access version history. 

      You are collaborating on folders owned by a freemium user. Please note that the freemium users access to the file is limited to 1 version only. 

       

      I’m afraid we can’t restore the older version of the file you’re requesting this for. Going forward, the file owner may want to consider upgrading his/her Box plan to utilize version history.  For more details regarding this feature, please check out this article. 

       

      Thanks for posting, and if you have additional questions please let us know! 

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