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Question

unable to reclaim storage after deleting files

  • May 23, 2025
  • 1 reply
  • 56 views
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I had read some messages in the forum and learnt that box support can run a script for users about this problem. Please help to fix the issue for me, thank you.

    1 reply

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    Hi there, 

    Welcome to Box Community and glad to help! 

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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