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Question

unable to receive verification email

  • May 22, 2025
  • 1 reply
  • 21 views

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Hi there

I'm trying to switch my email address but I am unable to receive the verification email. a search in the forum shows that my email address might be on suppression list.

kindly assist as I can't locate where to open a ticket, thanks!

1 reply

Forum|alt.badge.img

Hi JM,

Welcome to the Box Community! 

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,