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Question

Unable to Receive Confirmation email

  • May 23, 2025
  • 1 reply
  • 52 views
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Hi,

My colleague is not receiving the confirmation email when they create their Box account.

    1 reply

    Forum|alt.badge.img

    Hi Paul, 

    Welcome to Box Community and glad to help! 

    You could have the user to generate a new email link here! Meanwhile, if the user would continue to experience issues with his/her confirmation email. Please have the user to run these troubleshooting steps regarding email notifications. 

    Hope it works! 

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