Unable to open files from BoxDrive Ver 2.27.220

I have the same problem too.

With Box version: 2.27.220, I can not open my file .

When can  this problem be fixed ?

I do not think it is perceived as a defect in the BOX product.

Hey Guys, 

Welcome to the Box Community, I'm happy to help!

Can you quit/ exit Box Drive app if its running on your computer and then start the app again and see if that helps?

If the issue persists, can you try Manually Resetting your Box Drive and make sure to follow the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

Let us know how it goes and if you have questions!

Regards,

Hello, France.

Thanks for your answer.

Have you confirmed the problem within Box?
Also, please let us know when the BOX update will be provided.

Br.

After Manually Resetting, I still have the same problem .

Can anyone told me when this issue can be fixed ?

Now, I tried to make all files for local use, But, I can not copy all my docs to an other local directory on my hard drive

Can anyone told me how to retrieve all my docs from Box?

Hi Everyone, 

I'm really sorry to hear that the issue persists with Box Drive!

Please try doing a clean uninstall of Box Drive by following the instructions as outlined in this community article below. 

• Uninstalling Box Drive

When you are done, please reinstall Box Drive following this article:

• Installing and Updating Box Drive

In the meantime, if you need to access or copy your files stored in Box, you may login to Box.com via web browser (Box webapp).

Best Regards,

hi France

How do I stop updates from starting automatically?

Br.

hi France

How do I prevent BOX updates from starting automatically?

Br.